Case Study: Small Construction Company Building a Deck in Surrey, BC

Client Overview

Company Name: XYZ Builders
Location: Surrey, BC
Project: Building a deck for a residential home

The Challenge

XYZ Builders, a small construction company, was contracted to build a custom deck for a homeowner in Surrey, BC. Like most small businesses, their resources were limited, and navigating the local permitting process was often a time-consuming task. Obtaining a deck permit required identifying the correct documents, filling out forms, and ensuring compliance with city regulations—all while managing tight project deadlines.

The Solution

XYZ Builders turned to Cognitive, our AI-powered permit management platform, to simplify the process. Using the Deck Permit Documents Checklist available on our website, the company was able to:

• Access a pre-prepared checklist of all documents required for the permit.
• Upload the necessary documents directly to the platform and mark them as completed.
• Generate a fully prepared application package that was ready for submission to the city.

The Results

By using Cognitive, XYZ Builders:

• Saved 8 hours of administrative time.
• Submitted their permit application 2 days earlier than anticipated.
• Avoided re-submissions thanks to error-free documentation.

Disclaimer:

This scenario is an illustrative example based on typical customer challenges in the permitting process. As we continue to grow, we look forward to sharing real-world customer success stories.